“Our associates are what make this company successful,” said Smith, the son of founder H. “So, whether you are customer service taking calls from pharmacists, interacting with one of our manufacturer partners, or you are on our finance team sending reports to fellow associates, you can still provide that extraordinary experience to whoever you are working with.” “We have a focus throughout the company on providing an extraordinary customer experience in everything we do,” said Dale Smith Jr., chairman and chief executive officer of H. But it’s no secret how the Springfield-based health care distribution business achieved that status. Smith is America’s largest, privately held national wholesale distributor in the pharmaceutical industry. Founded in Springfield in 1954, the drug distribution company sells for $815 million
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